The Job

• Responsible for attending complaints escalated which are related to OCS (Online Charging System) or related to applications integrated with OCS and provide solutions within SLA.
• Should be able to identify and inform relevant DevOps teams for any applications/OCS related issues for which a solution must be found.
• Assist for service upgrades, service testing, external team operations support regarding charging.
• Analyse the trends of the complaints to highlight possible OCS/Application related issues.
• Create scripts and other measures to optimize the downtimes of applications/services by adding them to monitoring tools.
• Conduct number level management configurations/special number configurations and similar other required configurations additions on OCS.
• Regular maintenance of the monitoring applications to make sure they are available at any time.

The Person

• The candidate should possess Higher National Diploma / Advanced Diploma in Engineering or an equivalent professional qualification from a recognized university or institute.
• Having a certification in Oracle-11g or Linux server administration will be an added advantage.
• Knowledge in SQL Databases.
• Minimum of 6 months internship experience in implementation of products and services in a similar capacity.  
• Should possess excellent communication and leadership skills.