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Customer Experience Associate
Anuradhapura Service Centre
Closing Date

Customer Experience Associate (Anuradhapura)

As a Customer Experience Associate you are responsible for providing both new and existing customers with a best in class service experience. You will have a varied workload including building and maintaining strong customer relations, dealing with complex enquires or complaints promptly, accurately and within company specified time frames or as promised to the customer.

The Job:

  • Provide a Quality transaction with a First service resolution for a customer request/inquiry.
  • Provide quick and fast service within the defined transaction handle time
  • Adherence & Punctuality - Report to work on time and adhere to the work schedule.
  • Adhere to the Token system regulations and defined break times
  • Contribute to the outlet Sales target and bill collection target
  • Adherence to the individual activations and collection operation function
  • Collecting Dialog Group bill payments. (GSM/DTV/DBN) and Collecting all categories of invoices and receipt collection (IDD /Roaming / LCD)
  • Ensure the daily outlet cash accurately banked with CITI bank representatives which includes - Cash / Cheque balancing and banking,
  • Credit Card collections settlements and Phone Plans and preparing reports and maintaining documents.
  • Ensure Petty cash handled properly, and over the counter refunds and DNR (floats are maintained along with handling Prepaid cards sales stocks and Reload phone collections
Entry Requirements

The Person:

  • GCE O/L and GCE A/L
  • Part Qualification in SLIM/CIM
  • Minimum 1 year experience 
  • IT literacy skills
  • Excellent verbal communication skills
  • Tech knowledge
  • Professional work ethic with flexibility and willingness to learn new skills