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~Customer Service Officer
Location
Dharmapala Mw - Mezzanine Floor
Closing Date
01/05/2022
Description
- Daily monitoring of customer complaints & NPS for Digital Services products.
- Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
- Monitor SLA breached complaints and find out RCA for the breach.
- Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
- Following up with internal stakeholders on pending issues.
- Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
- Collating information for customer experience & technical meetings.
- Timely execution of additional responsibilities assigned by supervisor
Entry Requirements
- Advance Level / Certificate / Diploma in Management, Marketing or equal qualification
- Should have excellent communication skills and computer literacy
- Minimum of 1 year experience in customer service