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~Customer Service Officer
Location
Dharmapala Mw - Mezzanine Floor
Closing Date
11/30/2021
Description
  • Daily monitoring of customer complaints & NPS for Digital Services products.
  • Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
  • Monitor SLA breached complaints and find out RCA for the breach.
  • Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
  • Following up with internal stakeholders on pending issues.
  • Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
  • Collating information for customer experience & technical meetings.
  • Timely execution of additional responsibilities assigned by supervisor
Entry Requirements
  • Advance Level / Certificate / Diploma in Management, Marketing or equal qualification
  • Should have excellent communication skills and computer literacy
  • Minimum of 1 year experience in customer service