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Career Portal Details

Officer - Group Billing Operation

Location

Dharmapala Mw – 4th Floor

Closing Date

02/20/2022

Description

Attend to cancellations and transfers related to ABC Venders through mail within given SLA.
Processing payment cancellations and transfers receiving through JIRA Service Desk
Attend to WCR requests receiving through CPOS system.
Monitor and maintain daily Outlet wise collection with CPOS collection report and Deposit Slips – GSM / DBN / DTV / Stela Com / EZcsah and Credit Card
Escalation any collection mismatches to Branch managers/ regional Managers and get clarifications for those mismatches.
Providing outlet wise Ezcash collect confirmation report to Ezcash Team to proceed with the Top ups.
Providing monthly KIOSK collection report to front line.
Daily Ezcash failed payments resending and informing Ezcash team on Failed retry payments and get manually updated
Handling both collection monitoring and receipt cancellation and transferring related inquires/complaints
Update and reconcile Authorized Bill Payment center payments during the roster.
Update and reconcile Bank payments during the roster

Entry Requirements