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Career Portal Details
Officer - Group Billing Operation
Location
Dharmapala Mw – 4th Floor
Closing Date
02/20/2022
Description
- Attend to cancellations and transfers related to ABC Venders through mail within given SLA.
- Processing payment cancellations and transfers receiving through JIRA Service Desk
- Attend to WCR requests receiving through CPOS system.
- Monitor and maintain daily Outlet wise collection with CPOS collection report and Deposit Slips – GSM / DBN / DTV / Stela Com / EZcsah and Credit Card
- Escalation any collection mismatches to Branch managers/ regional Managers and get clarifications for those mismatches.
- Providing outlet wise Ezcash collect confirmation report to Ezcash Team to proceed with the Top ups.
- Providing monthly KIOSK collection report to front line.
- Daily Ezcash failed payments resending and informing Ezcash team on Failed retry payments and get manually updated
- Handling both collection monitoring and receipt cancellation and transferring related inquires/complaints
- Update and reconcile Authorized Bill Payment center payments during the roster.
- Update and reconcile Bank payments during the roster
Entry Requirements
- Certificate course / Diploma in Management / Accountancy
- Should have excellent communication skills and computer literacy
- Preferably one year experience in related area