The Job

• Ensure that 99.9% availability of services is maintained by coordinating with NOC and system checks and troubleshoot issues within SLA levels
• Develop and recommend preventive actions/measures for VAS related products and platforms by assessing the components
• Ability to analyse, troubleshoot & fix issues related to products functionalities and overall technologies related to VAS platforms
• Propose and establish platform operation procedures according to the industry best practises
• Coordinate with the vendor to implement the scope of work to ensure timely completion of system integrations
• Provide technical support to vendor to implement and deliver of the project by evaluating and validating call flows and suggesting optimizations
• Communicate/ implement security policies in VAS systems and periodically review
• Provide necessary statistics through logs and reports for revenue settlements and BI purposes
• Identify, propose and implement these technological advancements where possible to improve service quality, operational efficiency and effectiveness

The Person

• Bachelor's Degree in Engineering from a recognized institute

Or

• NVQ / IVQ Level 5 Engineering qualification with 3+ similar work experience