Job Profile

• Lead the Strategic and operational framework for the Customer Value Management (CVM) function, and formulate CVM strategies in order to deliver incremental business in terms of customers as well as revenue
• Work with internal teams including Analytics, Business Intelligence, and Marketing to define campaign requirements including testing and analytical protocols to ensure reliable results in upsell / x-sell of products/service
• Implement precise upsell strategies by conducting the right segmentation and the right communication to enhance the value of the existing customers
• Drive strategic initiatives to ensure proactive action deliveries and agile approach in strengthening customer life cycle journey to grab opportunities
• Identify changes in customer behaviour and competition offers and changes in offerings and creating products to counter negative impact of competition
• Develop insight driven and analytic based systematic revenue enhancement program, and customer segmentation to identify new business opportunities
• Lead the digitization and automation path and ensure new technologies and introduced to improve performance, and develop the blueprint for omni channel personalized communication

Experience & Qualifications

• The ideal candidate is required to have minimum 7+ years of experience in a relevant field
• A Degree in Business Management / MBA
• Should possess sound communication, analytical and leadership skills
• Strong time management and people management skills
• Sound knowledge in Minitab and R, and MS Office packages