The Job

• Responsible for Timely identification of Engineering solutions for Network customer complaints within the defined Region in order to meet the customer requirements and improve Network experience
• Coordinate with Team within the Region and provide timely management updates and reporting
• 2G,3G and 4G Network QOS Monitoring & Trouble shooting within the region in order to identify Access network problems that could impact customer experience and make recommendations for improving Quality of Service levels to Resolve proactively
• Improve 2G,3G and 4G Radio network performance within the region in order to resolve problems and make recommendations for improving Quality of service  levels.(QOS)
• Provide support and feedbacks  on regional nominal Plan for each Budget Plan (BP)  in order to achieve the target coverage and quality requirements
• Provide support and feedbacks  in integrating new sites and upgrades to the network with positive impact to the customer perceived service quality  
• Prepare Regional Quarterly capacity plan to make sure the quality of service levels are improved/managed with in the target KPI’s

The Person

• Bachelor's Degree in Engineering in Electronics & Telecommunication / Electrical
• Good knowledge in Network Planning & Optimization Fundamentals
• Prior experience on tools - Huawei U2020 /mAOS /Smart Care , Ericsson ENM/ENIQ BI will be an added advantage