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Digital Customer Experience Lead
Location
HO/ Switch Building - 5th Floor
Closing Date
03/31/2022
Description
- Managing the Digital CXP of the Super App and the disseminator of all outbound communications including App related releases, new launches, feature additions, version updates sharing with the Dialog Customer care center
- Coordinating different stakeholders within the App Ecosystem while managing all inbound feedback from the Dialog customer care touchpoints
- Responsible for working closely with the product owners of mini app or the Super App UI/UX teams to simplify or smoothen the digital CXP journey
- Developing SOPs and SLAs for managing the Customer Care for the digital customer CXP journey and managing them with the call centers and other customer touchpoints
Entry Requirements
- Possess a bachelor’s degree
- Minimum 2-4 years of work experience in digital CXP management
- Excellent interpersonal skills along with basic analytical and data management skills