Generating key insights for Dialog’s Digital hero products to develop short and long-term product roadmaps with the input of all stakeholders while sharing such key insights with all stakeholders for better operational decision making as well as successful product design
Implementing customer engagement activities to gather direct feedbacks to support platform design with outcomes of research findings and adjusting analytics driven product and platforms to increase revenue contribution
Sound knowledge in end-to-end customer experience (life cycle) on Digital Offerings and journey building for existing customers and users, defining sub-segments to guide product creation
Fostering collaborative working relationship with business leaders within the organization while achieving goals through promoting cooperation and commitment within the team
Providing innovative insight on improvements of product, platform, network, and customer experience, working on strategic planning
Establishing internal policies aligned with external policies, standards, processes, and templates when working with vendors and building market response framework
Ensuring strong performance management through metrics across all key performance indicators (KPIs) and performing ad-hoc tasks to confirm Digital Telco Business offers the best-in-class customer experience in the region
Understanding data savvy customer expectations and industry best practices and performing in-depth opportunity/competitive analysis continuously for product and revenue improvement
Developing ways to bolster Customer Acquisition, Usage, and Retention while prioritizing customer experience, identifying hygiene or strategic differentiators through market research
Implementing product and platform roadmaps for the Digital Telco Business while developing product offerings which would transform the telco industry and driving innovation in product development with a team of world-class professionals
Leading in technical pre-sales engagements with customers to understand their needs and design product/solutions and delivering high-quality products which take end-to-end ownership of planning, design, delivery, quality assurance and performance
Monitoring product feedback to help in the prioritization of development features and establishing valuable relationships with key partners and stakeholders
Communicating clearly and consistently the DT Brand proposition to both existing and potential customer segments while building upon the core foundation in the business to transform the telco industry
Building a brand through overseeing the strategy behind creative campaigns and ensuring delivery of the brand’s vision in working with the stakeholders as well as responsible for all aspects of digital marketing, including paid performance campaigns, digital marketing linked organic growth, and driving consideration
Ensuring alignment with other departments for company and all Digital Channels offer a consistent experience from Product Discovery, Consideration, purchase, consumption as well as responsible for evaluation of important metrics
Executing the projects across the value chain and identifying the barriers that affect Product teams’ delivery, providing appropriate resolutions effectively
Responsible for effective resource planning and managing relationships with key stakeholders to support planning and execution of strategic goals
Acting as catalyst for effective alignment between groups while exposing needs, interdependencies, limitations, constraints, and mitigate potential silo approaches
Delivering the revenue targets assigned to the Digital Telco Business to contribute to the overall company revenue while maintaining a comprehensive Business plan to achieve the revenue targets and validate such plans periodically to ensure alignment to the company’s longtail strategy
Entry Requirements
Possess a bachelor’s degree in the relevant field
Minimum 10 years of experience in a Product Management Capacity
Excellent knowledge in emerging Digital Services / Telecommunication / / Core components of a Telco Network / IT technologies & trends
Excellent communication skills in both writing and verbal
Should have good problem-solving skills and interpersonal skills