The Job

• Troubleshoot network faults and neutralize service outages within defined SLAs.
• Provide 2nd Level technical support to NOC, TAC, Provisioning and regional support teams to maintain the network availability and quality of service.
• Take part of the 24x7 on-call support team and provide 24x7 remote or onsite technical support.
• Analyse and Identify the service impact of planned maintenance activities.
• Carryout routine network maintenance activities, traffic transfers, software upgrades etc.
• Visit remote sites for routine network maintenance activities, depending on the requirement.
• Routinely monitor network management systems and proactively take actions to avoid major quality issues and outages.
• Configure network nodes to activate new services (L2/L3 Ethernet VPN services, TDMoIP etc.).
• Maintain up to date network diagrams to reflect frequent topology changes.
• Maintain network monitoring systems up to date with the routine network changes.
• Prepare period reports based on statistics collected from network management systems.
• Escalate network issues timely to Dialog management and vendors.
• Ensure all racks, nodes and cables are properly installed, labelled and maintained according to the defined standards.
• Maintain physical location records of all IP network nodes installed in the Dialog main data centres.
• Carry out routine site visits to Dialog data centres and remote sites to inspect environment condition of the site.

The Person

• NVQ level 5/IVQ level 5 qualification is compulsory
• HNDE/NDT/NDES/Diploma in Technology (OUSL)/Advanced Diploma in Telecommunications Technology/Advanced Diploma in Constructive Technology/National Diploma in Engineering Technology etc
• Strong team player with the ability to work independently
• Motivation to learn new skills and technologies
• Strong analytical and problem-solving skills
• Previous experience in configuring troubleshooting IP MPLS, ISIS, BGP and Layer 2 and Layer 3 MPLS VPNs.