Technical Officer - Metro Ethernet Network Operations
Location
Akbar Brothers - 1st Floor
Closing Date
04/30/2022
Description
The Job
Troubleshoot network faults and neutralize service outages within defined SLAs.
Provide 2nd Level technical support to NOC, TAC, Provisioning and regional support teams to maintain the network availability and quality of service.
Take part of the 24x7 on-call support team and provide 24x7 remote or onsite technical support.
Analyse and Identify the service impact of planned maintenance activities.
Carryout routine network maintenance activities, traffic transfers, software upgrades etc.
Visit remote sites for routine network maintenance activities, depending on the requirement.
Routinely monitor network management systems and proactively take actions to avoid major quality issues and outages.
Configure network nodes to activate new services (L2/L3 Ethernet VPN services, TDMoIP etc.).
Maintain up to date network diagrams to reflect frequent topology changes.
Maintain network monitoring systems up to date with the routine network changes.
Prepare period reports based on statistics collected from network management systems.
Escalate network issues timely to Dialog management and vendors.
Ensure all racks, nodes and cables are properly installed, labelled and maintained according to the defined standards.
Maintain physical location records of all IP network nodes installed in the Dialog main data centres.
Carry out routine site visits to Dialog data centres and remote sites to inspect environment condition of the site.
Entry Requirements
The Person
NVQ level 5/IVQ level 5 qualification is compulsory
HNDE/NDT/NDES/Diploma in Technology (OUSL)/Advanced Diploma in Telecommunications Technology/Advanced Diploma in Constructive Technology/National Diploma in Engineering Technology etc
Strong team player with the ability to work independently
Motivation to learn new skills and technologies
Strong analytical and problem-solving skills
Previous experience in configuring troubleshooting IP MPLS, ISIS, BGP and Layer 2 and Layer 3 MPLS VPNs.