The Job:

• Ensure 24x7 continuous monitoring of Core network according to pre-defined protocols. e.g .troubleshooting process .
• Supervise the problem isolation, issue resolution, and escalation of quality related issues  in PS Core/OSC System and VAS Systems so that impact to the customer service is kept at minimum level.
• Communicate with specialized divisions e.g. -PS Core Division, IN Core Division, VAS Core Division etc. to obtain their support to resolve the issues to provide continuous service to customer.
• Supervise the problem isolation, issue resolution, and escalation of quality related issues in IT Systems so that impact to the customer service is kept at minimum level.
• Communicate with specialized divisions e.g. IT, CBSO and DS Division to obtain their support to resolve the issues to provide continuous service to customer.
• Conduct training on technical areas/tools  where team needs expertise/skills to effectively handle their job role and to provide better service to customers/other divisions.
• Developing the monitoring tools to cater the upcoming needs by the Management. Defining Performance threshold Alarms, Providing relevant Rights to the right teams. Etc.
• Analyze the performance of the service monitoring and complaint management processes and procedures with the goal of improving  service  provided by NOC.
• Provide support to technical staff from other divisions when a combined team effort is required to resolve a PS/VAS/IN network issue.
• Generate reports for management in regards to service availability, functional performance and adherence to Standard Operating Procedures and SLAs etc.
• Responsible to overall ensure team efficiency and managing the staff with coaching and mentoring.

The Person:

• B.sc degree in Engineering in Electronics, Telecommunications, Electrical & Electronics or Computer from recognized University
• Ideal candidate should have NVQ level 5/IVQ level 5 qualification
• 6 Years post experience in the required field Electronics &(Telecommunications/Electronics/Electrical & Electronics or computer trade)