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Head of Super App Operations
Location
Corporate H/O - 11th floor
Closing Date
06/30/2025
Description
- Develop and execute long-term strategic plans aimed at driving growth and ensuring the success of WOW SuperApp. These plans should align with the broader objectives of Dialog Axiata PLC.
- Collaborate closely with the executive team to ensure that operational strategies are integrated with the company's overall business goals.
- Lead initiatives focused on improving user engagement, satisfaction, and retention. This includes innovative approaches to enhance the user experience and meet evolving market demands.
- Conduct comprehensive market analysis to identify trends, opportunities, and potential risks, ensuring that the superapp remains competitive and responsive to market changes.
- Oversee the daily operations of WOW SuperApp, ensuring that all functionalities are seamless and that users have a superior experience.
- Lead and manage the app operations, campaign planning needed for user traffic management, customer service, and administrative teams to drive efficiency and productivity.
- Establish and refine processes and systems to optimize efficiency and scalability, ensuring that the superapp can support growing user demands.
- Implement innovative strategies for user acquisition and retention, leveraging eco system assets.
- Use central data platforms for precision targeting and personalized user experiences, ensuring that marketing efforts are data-driven and highly effective.
- Monitor and analyze key performance indicators (KPIs) to make informed strategic decisions and continuously improve the app's performance.
- Support the budgeting process by providing insights and recommendations that align with operational strategies and objectives.
- Work with the finance team to implement robust financial controls and reporting mechanisms that help maintain and increase profitability, ensuring fiscal responsibility.
- Guide the development and execution of new features and mini apps that enhance user engagement and satisfaction, keeping the app competitive and appealing.
- Stay abreast of industry trends and emerging technologies to ensure that WOW SuperApp remains at the forefront of digital innovation.
- Foster a high-performance culture within the organization, promoting teamwork, innovation, and continuous improvement.
- Mentor and develop team members, building a strong talent pipeline to support the app's future growth and success
Entry Requirements
- Should possess a Bachelor's degree in Business Administration, Operations Management, or a related field.
- MBA is an added advantage
- Proven experience in managing teams and driving strategic initiatives, with a track record of delivering business results.
- Strong analytical skills with a data-driven approach to decision-making, capable of utilizing data to drive strategic insights and improvements.
- Minimum of 6 years of experience in operations management, with at least 3 years in a management role is desirable.