Shape the Future of Digital Platforms at Scale

We are looking for a forward-thinking Solutions Architect to lead the design and evolution of Dialog’s next-generation digital platforms.

In this role, you will drive end-to-end solution architecture, enabling seamless, scalable, and resilient systems powering millions of customers. This is an opportunity to work on complex, high-impact telecom and digital transformation initiatives, while influencing core product strategy and technology direction.

The Job

As a Senior Lead – Systems & Solutions, you will:

• Own and design end-to-end solution architecture for digital platforms, ensuring scalability, performance, and security
• Drive modernization of applications and digital backends, supporting enterprise-wide digitization initiatives
• Evaluate emerging technologies, platforms, and services to ensure architectural feasibility, scalability, and seamless integration
• Lead architecture governance and ensure alignment with enterprise standards and best practices
• Collaborate with cross-functional teams, vendors, and stakeholders to deliver robust, business-aligned solutions
• Analyze system performance, operational trends, and incidents to drive architectural improvements and long-term platform stability
• Contribute to core product evolution, identifying enhancements and innovation opportunities
• Ensure solution quality and operational readiness through robust architecture, design reviews, and validation practices
• Monitor and enhance security posture, addressing vulnerabilities and risks

Who We’re Looking For

We’re seeking a hands-on architect with strong analytical and problem-solving capabilities who thrives in complex, fast-paced environments.

You bring:

• A degree in IT, Engineering, or a related field
• Minimum 5 years of experience in solution architecture / systems design
• Solid understanding of enterprise architecture, system integration, and distributed systems
• Exposure to digital platforms, self-care systems, and backend ecosystems
• Experience working with cloud environments (AWS preferred)
• Ability to translate business needs into scalable technical solutions
• Strong stakeholder management and cross-team collaboration skills

Preferred:

• AWS Solutions Architect certification
• Familiarity with ITIL v4 and architecture governance practices
• Experience in telecom or other high-volume transaction environments